Ford F150 Platinum Odometer Reading Error Mi
NEWS
Our 2021 F-150 Had Problems After 9 Days, 242 Miles
2021 Ford F-150 check engine light | Cars.com photo by Joe Wiesenfelder
The decision to grant the 2021 Ford F-150 our Best of 2021 award was a unanimous one among our editors — i that can't exist reversed, and shouldn't. Merely we acknowledge we had a few doubts when, merely nine days and 242.two miles into our customary year of ownership and real-world testing, it started … acting up. We're not strangers to replaced engines and foul odors in our Best Of accolade winners during our ownership, but having trouble this soon definitely isn't typical for a new vehicle.
Coincidentally, information technology was after I'd been sitting in our F-150 Limited Hybrid for an hourlong teleconference — brainstorming all the great coverage nosotros could publish over the coming year — that the truck itself decided to throw some more content in our laps.
Related: Owning the 2021 Ford F-150
Nine Days In, Three Malfunction Warnings
With the meeting over, I shifted the transmission into Drive, and instantly my phone lit upward with multiple alerts from the FordPass app: "Malfunction Indicator Lamp — Regulatory," each said. The screens include headings that tin be expanded to show What Is Happening details, and the first (grammatical error included) read, "The Powertrain Control Module has detected that the modules internal central processing unit of measurement (CPU) has encountered an mistake when running its self-checks."
The 2nd alert just read, "The Engine system has detected a fault."
The 3rd warning explained, "The software in the powertrain control module is corrupted."
Under the What Should I Practice? heading, the app instructed us to accept the system checked by an authorized dealer and provided a Find a Dealer button to do so.
If our accounting seems FordPass-heavy, information technology's non by choice. Perhaps by contrast, the truck itself provided surprisingly little data. While the app was placing conspicuous flags on my phone, all I saw on the F-150 — despite its enormous optional 12-inch touchscreen — was a small glowing check-engine light symbol on the upper left-manus corner of the also-gigantic 12-inch instrument console screen.
After I detail the residual of our truck's misbehavior, I'll requite some more information about FordPass' office in this process — and where information technology has succeeded and failed.
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Visual Inspection
Maybe information technology was our feel with vermin chomping on our 2011 Chevrolet Volt'southward wiring harness: When weird things start happening, we look for ourselves. I plant no critters, merely I immediately noticed a major wiring harness that wasn't attached where information technology conspicuously was supposed to be.
The dealer would have to look at it. I booked a service appointment on Thursday for the following Mon and so I could become a loaner car. Friday morning, the check-engine light had turned off, just I kept the appointment. I was glad I had …
Steering Assist Lost
On the Saturday before the appointment, I remote-started the F-150, and when I went out to drive it, it had warmed upward enough to be in electric mode. When I attempted to pull away, the steering had no power assist; I could go forward and back, just the bicycle acted like a not-hybrid with its engine off. I turned it off and back on over again, but cypher inverse. Only when I played with the driving modes, switching to one that triggered the gas engine, did the steering assistance kick in. For what information technology'due south worth, I and then put almost 100 miles on the truck that day with no issues.
Dealer Service
The dealer service center secured our truck's wayward harness, examined the codes and gave it the once-over. Before the 24-hour interval concluded, they returned it to me explaining that it seemed like a transient glitch and in these cases, there'due south little they can do just articulate the codes and hope information technology doesn't happen again. Merely considering the truck "is so new and unique [a hybrid]," the service writer said he reported it to a Ford hotline in case they wanted to follow up. They did not.
What was behind this? Was that wiring harness loose? A computer glitch? It's a mystery. Notation that both of these glitches happened after the truck had been remote-started and had sat idling — once for an hour (on and off, due to the hybrid system) and the 2d time for the limited remote-commencement interval. Since then, Cars.com editors have continued to remote-start the truck through a month of subfreezing and subzero Chicago temperatures. Vii weeks have passed since the check-engine lights, and it hasn't happened again.
More Alerts, With FordPass on the Job … Mostly
The FordPass smartphone app played a crucial role in this process, equally information technology has in alerting usa to everything from depression washer fluid to a condom call back (our particular truck wasn't included). The alerts have besides included a Field Service Action to reflash an integrated trailer relay module, a warning and pending wireless update ready regarding a battery drain issue tied to the Zone Lighting feature, and also a similar acknowledgement of issues betwixt Sync 4 and Android phones running Android Auto , be it wired or wireless. We experienced the Android glitch and wait the promised updates both to the F-150 and the smartphone app.
Where FordPass failed was in booking a service engagement when I used the Detect a Dealer button. The successful appointment detailed above was actually my second ane at a different dealership, which I lined upward via phone after FordPass did me wrong. Now it tin can be told: Subsequently I pressed the push button, the app automatically populated a form with the correct twelvemonth, model and vehicle identification number (all the same the incorrect odometer mileage) for our truck and found a dealership within seconds. The next screen asked for the appointment reason. The third showed a broad-open up service schedule. I selected 8:55 the next morning time.
The app had given me the option to request a loaner automobile and I'd even typed a note to contact me if the loaner requirement would cause delays. Unfortunately, when I arrived, though my appointment was on tape, there was no loaner available and the shop was far busier than the app had suggested. The representative said he received no loaner asking and no notes came through the system. It's possible FordPass is simply alee of dealers' capabilities, or at to the lowest degree some of them.
Because I needed a loaner, I had to cancel and reschedule with another dealership a few days subsequently, which I did over the phone to be sure.
Merely overall, FordPass has been ane of the more than robust vehicle-tied phone apps we've used, and we'll be digging deeper into information technology for a time to come report, every bit nosotros will with any further developments with our F-150, both skillful and bad.
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Cars.com'south Editorial department is your source for automotive news and reviews. In line with Cars.com's long-standing ethics policy, editors and reviewers don't accept gifts or gratis trips from automakers. The Editorial department is independent of Cars.com's advertising, sales and sponsored content departments.
Source: https://www.cars.com/articles/our-2021-f-150-had-problems-after-9-days-242-miles-433070/
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